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Tenant Services
Track In-Suite Consumption
Track In-Suite Consumption
Coming Soon!
Check back soon for the in-suite tracking consumption dashboard.
Open/Close Account
Open/Close Account
Moving in or Moving out. We make it easy. Please fill out the form at the link and we will help you with opening or closing your account.
Frequently Asked Questions
Frequently Asked Questions
Any questions about our services or about submetering in general please visit our FAQ. If you were not able to find an answer to your questions, feel free to contact us and we'll be happy to help.
Financial Assistance
The governement of Ontario provides multiple programs that offer financial assistance to eligible applicants. Please see information for the Ontario Electricity Support Program and the Ontario Electricity Rebate below.
Ontario Electricity Support Program (OESP)
Ontario Electricity Support Program (OESP)
The OESP is an Ontario Energy Board (OEB) program that lowers electricity bills for lower-income households. The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.
Please visit ontarioelectricitysupport.ca for more information or contact the OESP Contact Centre at 1-855-831-8151 or help@ontarioelectricitysupport.ca.
Ontario Electricity Rebate (OER)
Ontario Electricity Rebate (OER)
The Ontario Electricity Rebate (“OER”) provides eligible customers with a 13.1% reduction on the amount of their bill before HST (O. Reg 363/16), as of November 1, 2024.
The following types of electricity accounts are eligible:
Low volume accounts (meaning the account has a demand for electricity of 50 kilowatts or less, or uses not more than 250,000 kilowatt hours of electricity per year); this includes most single-family homes and many small businesses
Farms
Long-term care homes
Multi-unit complexes that are predominantly residential, such as condominium and apartment buildings
Common elements in multi-unit complexes that are predominantly residential
Retirement residences
Mobile home parks
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