Tenant Services
Track In-Suite Consumptions
Coming Soon!
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Check back soon for the in-suite tracking consumption dashboard.
Open/Close Account
Moving in or moving out. We make it easy. Please fill out the form at the link and we will take care of helping you with opening or closing your account.
Frequently Asked Questions
Any questions about our services or about submetering in general please visit our FAQ. If you were not able to find an answer to your questions, feel free to contact us and we'll be happy to help.
Financial Assistance
Ontario Electricity Support Program (OESP)
The OESP is an Ontario Energy Board (OEB) program that lowers electricity bills for lower-income households. The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.
Please visit ontarioelectricitysupport.ca for more information or contact the OESP Contact Centre at 1-855-831-8151 or help@ontarioelectricitysupport.ca.
Ontario Energy Rebate (OER)
The Ontario Electricity Rebate (“OER”) provides eligible customers with a 13.1% reduction on the amount of their bill before HST (O. Reg 363/16), as of November 1, 2024.
The following types of electricity accounts are eligible:
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Low volume accounts (meaning the account has a demand for electricity of 50 kilowatts or less, or uses not more than 250,000 kilowatt hours of electricity per year); this includes most single-family homes and many small businesses
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Farms
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Long-term care homes
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Multi-unit complexes that are predominantly residential, such as condominium and apartment buildings
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Common elements in multi-unit complexes that are predominantly residential
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Retirement residences
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Mobile home parks