FAQs

Please go to our Contact Us page and complete the form or contact us by phone or email at 613-392-5148 and info@bofqsubmetering.com.

Customers are responsible for all charges until their account is closed.

Please provide notice one month before moving out, as there may be follow-up information required.

Please go to our Contact Us page and complete the form or contact us by phone or email at 613-392-5148 and info@bofqsubmetering.com.

Bills are issued monthly. The date that you will receive your bill is determined by the billing date for your building.

There are multiple programs that low-income suite owners may qualify for.

Low-Income Energy Assistance Program (LEAP)  is available to low-income households that are behind or in arrears on their energy (electricity or gas) bills. Informaiton can be found at oeb.ca.

The Ontario Electrical Support Program (OESP) is available to low-income  households. The program provides a monthly credit towards your electricity bill. For more  information and to apply please visit ontarioelectricitysupport.ca.

BofQ Submetering does not supply the utilities to your building. For electricity the utility rates are set by the Ontario Energy Board and the local utility provider.

For water the rates are usually set by the municipality and the gas rates are usually set by the local gas supplier.

BofQ Submetering pass on the utility rates to their customers with no markup. The utility charges on your bills are a recovery of your portion of the bulk bill from the utility provider.

Electricity rates are determined by the Ontario Energy Board. Please visit oeb.ca for more information on how electricity rates are determined.