FAQs

How do I set up an account?

Please go to our Contact Us page and complete the form or contact us by phone or email at 613-392-5148 and info@bofqsubmetering.com.

How do I close an account?

Customers are responsible for all charges until their account is closed.

Please provide notice one month before moving out, as there may be follow-up information required.

Please go to our Contact Us page and complete the form or contact us by phone or email at 613-392-5148 and info@bofqsubmetering.com.

How often do I get a bill?

Bills are issued monthly. The date that you will receive your bill is determined by the billing date for your building.

How can I receive financial assistance?

There are multiple programs that low-income suite owners may qualify for.

Low-Income Energy Assistance Program (LEAP)  is available to low-income households that are behind or in arrears on their energy (electricity or gas) bills. Informaiton can be found at oeb.ca.

The Ontario Electrical Support Program (OESP) is available to low-income  households. The program provides a monthly credit towards your electricity bill. For more  information and to apply please visit ontarioelectricitysupport.ca.

Why is there a set-up, delivery fee, regulatory charges and administration fee?

The set-up fee is a one-time fee for setting up the account and an initial meter read.

The delivery fee includes the costs from the local utility supplier. This is the cost to build, maintain, and operate the electricity infrastructure, which includes power lines and towers. 

The regulatory charges are fees from the local utility that are then paid to the Independent Electricity System Operator (IESO) to manage electricity supply and demand in the province.

The administration fee is for the cost of installing, maintaining, and reading the sub-metering systems and all the administration services required.

What are my utility rates?

BofQ Submetering does not supply the utilities to your building. For electricity the utility rates are set by the Ontario Energy Board and the local utility provider.

For water the rates are usually set by the municipality and the gas rates are usually set by the local gas supplier.

BofQ Submetering pass on the utility rates to their customers with no markup. The utility charges on your bills are a recovery of your portion of the bulk bill from the utility provider.

How is electricity priced?

Electricity rates are determined by the Ontario Energy Board. Please visit oeb.ca for more information on how electricity rates are determined.

How do I know that my bill is fair?

The meters installed to measure electricity have been tested and sealed by a meter shop accredited by Measurement Canada. The billing method has been authorized by the Ontario Energy Board. BofQ Submetering is licensed by the Ontario Energy Board and is required to operate under strict codes and guidelines to ensure fair billing practices are maintained.